Shipping policy
Where we deliver
FLEXA delivers to 25 countries in Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Delivery time
Stock items are delivered within 3 to 8 working days, subject to local and national holidays. If an item is not in stock, the delivery time is shown on the product page and at checkout. If we are unexpectedly unable to deliver as promised, you will receive an email from FLEXA with the new estimated delivery time.
Shipping costs and free delivery
Shipping costs depend on your delivery country and on the size and weight of your order. The exact shipping cost, and the order value that qualifies for free delivery in your country, are shown in your basket and at checkout before you pay.
We do not currently offer express delivery.
Delivery methods
Parcel delivery. Smaller and lighter items are sent by parcel to your address and delivered on working days between 8:00 and 16:00. If you are not at home, the parcel is delivered to your nearest parcel pick-up point. The carrier sends you a tracking number and the expected delivery time.
Kerbside delivery by carrier. Larger and heavier items are delivered to the kerbside by a carrier, and items above a certain size and weight arrive on a pallet. The carrier calls you to arrange a delivery time. Disposal of the pallet and packaging is the customer's responsibility. Delivery inside the home or to an upper floor is not available, even for an additional fee.
The delivery method for your order is shown at checkout.
Failed delivery
If a delivery fails, the carrier collects the order and calls you to arrange a new delivery date. Additional shipping charges may apply.
When your order arrives
Check that the number of parcels matches the delivery note and that the packaging is not visibly damaged. If parcels are missing or damaged, tell the carrier and make sure this is noted on the transport document before you sign. Photograph any damaged packaging before unpacking, and contact FLEXA Customer Service at hello@flexaworld.com as soon as possible.
Gift wrapping
We do not offer gift wrapping for online orders.
Returns
You have a 14 day right of withdrawal and a 14 day right of return. Read our return policy for details and return costs.
