Return Policy
Bought on flexaworld.com? Send one email to hello@flexaworld.com from the email address you used for your order.
Bought from a FLEXA dealer? Please contact the dealer you bought it from. They will help you with returns and claims.
Returning your order
Subject: Return #[order number]
- Order number
- First name and last name
- Phone number
- Which product(s) you want to return
- Reason for the return (optional, but it helps us improve)
We will reply with the next steps and send you a return delivery note.
Damaged, wrong or missing parts
Subject: Claim #[order number]
- Order number
- First name and last name
- Phone number
- The address where the replacement part should be sent
- The part number(s), found in the printed assembly instructions that came with your product. If you no longer have them, go to public.skyfish.com/p/flexa, open your collection and then the Assembly instructions folder.
- A description of what is wrong
- Photos showing the damage. If it happened in transport, please also include a photo of the packaging.
One email covers everything. If several parts are affected, list them all in the same email.
Condition of returned items
Returned items must be in their original condition. You may examine the product just as you would in a store, but it must remain intact, including the packaging, so it can be resold. If the condition is not met, the right of return lapses.
Refunding the purchase costs
If you change your mind about a purchase, we will refund the full amount you paid for the product(s). However, if the product has lost value due to handling beyond what is necessary, the depreciation will be deducted from your refund.
We will process the refund to the account provided on the return delivery note. The returned item(s) must be received and inspected before we issue a refund. This process may take up to 14 days.
Return costs
You are responsible for the return costs, and they will be deducted from your refund. This does not apply to claims. The amount in the currency of your order applies.
| Currency | Parcel (GLS) | Pallet (Dachser) |
|---|---|---|
| EUR | €15 | €125 |
| DKK | 115 kr | 949 kr |
| SEK | 169 kr | 1,399 kr |
| PLN | 65 zł | 549 zł |
Pallet returns require pallet handling and truck pickup, which is why the cost is higher.
What to include in your return package
- A copy of the invoice
- The return delivery note we send you by email, filled in
We do not accept packages sent cash on delivery.
