1. General Information
Flexa4Dreams A/S (”FLEXA”)
A sale from www.flexaworld.com is a sale from the above-mentioned company and governed by Danish law. Any disputes shall be settled by the Courts of Denmark.
If you experience problems with your order or the website, please contact Customer Service:
Phone: +45 87884488
Customer Service Opening Hours:
Monday – Friday 9-22 CET
Saturday - Sunday 9-16 CET
FLEXA reserves the right to change the Terms and Conditions without notice to customers. The Terms and Conditions applicable to your order are the ones available on flexaworld.com when you place your order. When placing your order, you must agree to the Terms and Conditions.
2. Placing an Order
Placing an order on our website does not constitute a legally binding offer. FLEXA is allowed to cancel your order in case of printing errors, technical issues, delivery failures, or similar situations.
After placing an order on our website, our system will automatically send you an email with an overview of the products you have ordered. This is only an electronic receipt, informing you that we have received your order. The agreement is not binding until the moment you receive an email from FLEXA confirming that your order has been shipped.
At www.flexaworld.com you can pay with Visa, Mastercard, Maestro, Amex, Shop Pay, Apple Pay, Google Pay. The FLEXA webshop does not charge fees for payments with credit cards. Your payment information will be stored while the payment transaction is being processed. Your payment and card information are stored at our chosen PCI certified partner (Payment Card Industry - Data Security Standard). FLEXA collaborates with Shopify Payments. The information is therefore stored in a safe PCI certified environment, that meets the international security standards, until the payment operation is completed. When you pay with credit card at www.flexaworld.com, only our PCI partner – and not FLEXA – gains access to your credit card information. The processing of your credit card information is therefore solely a matter between you and our PCI partner, even though the payment transaction takes place at www.flexaworld.com.
We offer parcel post delivery and delivery by carrier. Which means of delivery we use depends on your parcel’s weight and dimensions. When you pay, you can see how we plan to deliver your order. Delivery costs will vary, depending on the size of your order and the total sum of your shopping basket. The expected time of delivery can vary, depending on stock supply but is usually handled within 2-6 working days. Go to you local website to learn more about our freight and delivery options.
5. Right of Withdrawal
You have the legal right to withdraw from a purchase bought at FLEXA within 14 days. The withdrawal period expires 14 days after the date on which you:
- acquire physical possession of your goods.
- acquire physical possession of the last good in an order, where multiple goods have been ordered in one order but are delivered separately
In case you wish to withdraw from a purchase, or you wish to withdraw from a part of a purchase, you must inform us no later than 14 days from the date on which you have received your goods. Please send your request using this standard withdrawal form or reach us by telephone: +45 7668 8068.
In your message, you must clearly state that you wish to make use of your right of withdrawal. You cannot withdraw from a purchase simply by refusing to accept the delivery without also having clearly informed us about your wish to withdraw. In case of failed delivery, we will add new delivery expenses.
You have 14 days right of return when you shop at FLEXA. The return costs must be borne by the buyer.
For more information, download this Return Form or contact email@example.com.
Condition of Returned Items
A good must be returned in its original condition, but you are allowed to examine the good in the same way you examine it in a shop. In other words, we expect the good, including packaging, to be intact and in such a condition it can be sold again. If not the right of return lapses.
Refunding the Purchase Costs
Should you have changed your mind about a purchase, we refund the full amount you paid for the product(s). In case the good(s) have decreased in value, which you are liable for, the value loss will be deducted from the purchase costs.
We refund the purchase costs to the account you write on the return delivery note. The good(s) MUST be in our care and examined before we can refund the purchase costs. This may take up to 14 days.
The costs of the return delivery are your responsibility.
What Should I Enclose in my Return Delivery?
Please enclose a copy of the invoice and a completed return delivery note.
Please note! We do not accept packages sent cash on delivery.
When you shop at www.flexaworld.com, you have a two-year warranty. But please note, selected products are sold with a supplementary right of complaint. Read more here.
Our right of complaint covers manufacturing and material defects, which will typically be found during use. Our right of complaint does not cover damages caused by improper use, handling errors or gross misuse by the buyer.
How Soon Should I Complain?
Please file your complaint as soon as possible and within “reasonable time” after you discover the defect. If you file your complaint within two months after the defect is discovered, the complaint will always be timely.
How do I Complain?
Please complete our Claim Form and send it to firstname.lastname@example.org. Please attach photos of the defect.
Based on your submitted complaint, FLEXA will assess whether we can accept your complaint and subsequently determine how the damage can best be repaired:
- You can have the defect remedied, and we can for instance send you replacement parts
- You can have the item replaced with a new item
- You may get a price discount
For you to enter into an agreement with us and for you to complete a purchase at www.flexaworld.com, we need the following information:
- Telephone number
- Email address
- Information on your purchase
Should you wish to log a complaint over your purchase, please contact Customer Service.
You can also use the European Online Dispute Resolution platform if you live in another European country. Complaints are submitted here – http://ec.europa.eu/odr. Upon filing your complaint, you must give our mail address email@example.com.
10. Reservations and Disclaimers
We make reservations for price errors, typing errors, items sold out and force majeure, including delivery failure from our suppliers.
Our furniture is made of natural materials. This means that direct sunlight and heat from e.g., a radiator can discolour or dry out the surface of wood and fabric. For wood, this process is most pronounced in the first few months but can continue throughout the life cycle of the product even though all our products have a surface treatment.
Although we have made great efforts to specify colours and qualities as accurately as possible on the website, the colours and screen resolutions of computers may vary. Therefore, we cannot guarantee that your screen reproduces the colour correctly. If you have any doubts about the colour, we recommend that you visit our stores or one of our retailers. You can find your nearest here.
Last updated October 16, 2023.